The union difference: Experiences of five-star hotel workers in Cambodia during COVID-19

This article examines unions’ role in mitigating the impact of COVID-19 on hotel workers in Siem Reap, Cambodia's most popular tourist destination. The article analyses the experiences of unionised and non-unionised hotel workers before and during the pandemic, drawing on data collected from one non-unionised and three unionised hotels. Data was collected through in-depth qualitative interviews with management, workers, workplace union officials, as well as with national federation leaders and government officials. Our analysis of that data revealed that unionised hotel workers received far better support from their employers and the government than non-unionised hotel workers, and that their unions played an important role in securing these benefits. This suggests that, in the absence of union power, international reputation was not enough to protect workers during COVID-19.