Disability accommodations at meetings and events: Text mining and document analysis

Abstract While the percentage of the population with disabilities is growing, little research has been reported to date on documenting disability accommodations at meetings and events. By using a combined analysis, consisting of text mining and document analysis, this study analyzes industry magazine articles published from 1991 to 2020 that address disability accommodations and ADA (Americans with Disabilities Act) requirements. Findings provide key concepts, relevant topics regarding ADA compliance, the evolution of content over time, and ADA-related practices and implications for planners. This study also discusses the legislation and guidelines applicable to both physical and digital accessibility. The findings will be of interest to venue managers and meeting planners, as well as event organizers. Research contributions and future directions for research on disability accommodations are discussed.