两个厨师破坏了肉汤：在印度尼西亚背景下，主管和客户在调解愤怒和自我控制的调节作用中的不当待遇的破坏性结果

IF 1.7 Q3 INDUSTRIAL RELATIONS & LABOR Employee Responsibilities and Rights Journal Pub Date : 2022-07-18 DOI:10.1007/s10672-022-09419-0

Muhammad Kashif, Indria Handoko, Roshee Lamichhane

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引用次数: 0

摘要

本研究以社会交换理论（SET）为基础，探讨印尼员工因上司与顾客不当对待而产生的沟通偏差。我们质疑愤怒是否在虐待和异常沉默之间起中介作用，而自我控制是否在促进性发声之间起调节作用？在这方面，一项针对印度尼西亚60个城市的1652名一线服务员工的调查显示，对滥用监管的感知会引起印度尼西亚一线人员的负面情绪，即愤怒。研究发现，自我控制作为调节因素的支持更强。实际上，有必要重新审视工作中的目标定位。这项研究在概念化虐待及其负面后果的整体观点方面是独一无二的。

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Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context.

Drawing on social exchange theory (SET), this study aims to investigate communicative deviance among Indonesian employees because of supervisor and customer mistreatment. We question whether anger mediates the relationship between mistreatment and deviant silence while self-control moderates promotive voice? In this regard, a survey among 1652 frontline service employees working in 60 Indonesian cities reveals perceptions of abusive supervision arouse negative emotions of anger among Indonesian frontliners. Stronger support for self-control as a moderator is found. Practically, there is a need to revisit goal orientation at work. This research is unique in conceptualizing a holistic view of mistreatment and its negative consequences.

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来源期刊

Employee Responsibilities and Rights Journal INDUSTRIAL RELATIONS & LABOR-

CiteScore

2.20

自引率

9.10%

发文量

期刊介绍： Employee Responsibilities and Rights Journal fosters development of the field of employee relations by presenting high-quality, peer-reviewed original research articles and by linking practitioner concerns involving the employment relationship with academic rigor. The journal is interdisciplinary in focus, drawing from a broad range of disciplines including ethics, organizational behavior, law, economics, sociology, social psychology, industrial and employment relations, administrative and organizational studies, and philosophy to further the understanding of both employee responsibilities and rights. The journal offers an international forum for the publication of scholarly peer-reviewed original research including qualitative and quantitative empirical studies, case studies, critical commentaries, and conceptual and dialectic presentations. In addition, Employee Responsibilities and Rights Journal publishes a Perspectives Section that showcases important contributions in formats other than the traditional research article. Such contributions include symposia/roundtable discussions, commentaries, review essays, interviews, and book reviews.