弥合全面质量管理和人力资源管理之间的差距:绘制知识图谱并确定未来研究的领域

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-02-28 DOI:10.1108/tqm-02-2022-0064
Giulia Flamini, L. Pareschi, Marcello Martinez
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引用次数: 1

摘要

目的自全面质量管理(TQM)的第一个定义建立以来,它与人力资源管理(HRM)之间不可分割的关系是不可否认的。然而,这个最初的定义已经过去了很多年。在这段时间里,TQM和HRM不仅发生了演变,而且它们的关系也发生了变化,以伴随和跟随环境和技术的变化,这些变化最终改变了作者的工作方式和作者对质量的感知方式。本研究提供了全面质量管理与人力资源管理关系的知识演变的详细地图。它还为未来的研究人员确定了有趣的差距,以使我们能够更好地理解新出现的挑战,并确定TQM文献发展的下一步。设计/方法/方法该研究采用了文献计量分析方法,使用对数据集的系统文献综述,该数据集包括1991年至2021年间发表的132篇同行评审文章,以确定主题。在探索每一个问题的过程中,作者创建了一个框架来关注未来的探索性和开发性研究问题。研究结果表明,关于人力资源管理与全面质量管理关系的文献主要集中在六个主题上:不同的绩效评估;人力资源部门的不同角色;人力资源管理实践,如JIT和TQM之间的不同桥梁;将工作满意度纳入全面质量管理目标;不同的TQM治疗师;以及人力资源管理实践对企业绩效的不同影响。本文对这些主题进行了明确的解释,并就人力资源管理研究如何有助于全面质量管理研究的发展提出了一些建议,从而为全面质量管理——人力资源管理的未来研究制定了明确的议程。独创性/价值本研究首次尝试对TQM-HRM研究进行系统化、分析和批判性解读,促进对艺术现状的集体反思,并促进对这一主题的进一步讨论。
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Bridging the gap between TQM and HRM: mapping knowledge and identifying areas for future research
PurposeSince the first definition of Total Quality Management (TQM) was established, its inseparable relationship with Human Resource Management (HRM) has been undeniable. However, many years have passed since this initial definition was made. During this time, not only have TQM and HRM evolved, but their relationship has also adapted in order to accompany and follow the environmental and technological changes that have ultimately changed the ways the authors work and how the authors perceive quality. This study provides a detailed map of the knowledge evolution of the TQM–HRM relationship. It also identifies interesting gaps for future researchers to consider to enable us to better understand emerging challenges and identify the next steps in the progression of TQM literature.Design/methodology/approachThe study adopted a bibliometric analysis approach, using a systematic literature review of a data set that included 132 peer-reviewed articles published between 1991 and 2021 to identify thematic topics. In exploring each of these, the authors created a framework to spotlight future explorative and exploitative research questions.FindingsThe results show that literature on the relationship between HRM and TQM focuses on six topics: a different performance appraisal (PA); a different role for the human resources (HR) department; HRM practices, such as different bridges between JIT and TQM; the integration of job satisfaction into TQM goals; different TQM healers; and the different effects of HRM practices on firm performance. This paper provides clear interpretations of these topics and offers some recommendations for how HRM studies could contribute towards the development of TQM research, thus forming a clear agenda for the future of TQM–HRM research.Originality/valueThis study represents the first attempt to systematize, analyze and critically interpret TQM–HRM studies, promoting a collective reflection on the state of the art and stimulating further discussions on this topic.
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
期刊最新文献
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