Modeling the impact of techno-stress and burnout on employees’ work-life balance and turnover intention: A job demands-resources theory perspective

In an increasingly digitized work environment, techno-stress is becoming one of the most important concerns for employees. Based on the premise of job demands-resources (JD-R) theory, this study looks to determine how techno-stressors affect employees’ work-life balance (WLB) and turnover intention through burnout; and to what level positive psychological capital could moderate this relationship. We gathered data in a time-lagged approach from 528 employees of Indian IT companies. To test the hypotheses, we applied a moderation-mediation model. Further, the statistical analysis of the aforementioned associations was carried out using Smart-partial least squares (PLS). The results suggest that burnout does mediate the relationship between techno-stress and employees’ WLB. Secondly, psychological capital as a resource does moderate the impact of techno-stress on burnout. Through these findings, the authors contribute to an extant literature by emphasizing the significance of recognizing techno-stress, and managing technology-induced burnout along with theoretical and practical implications offered.