COVID-19大流行期间影响患者再访意向的因素

Vera Valentine Saputri, Margaretha Pink Berlianto
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引用次数: 0

摘要

背景:新冠肺炎被宣布为社区卫生紧急事件,促使印度尼西亚政府于2022年3月实施大规模的社会限制政策。因此,到公共卫生中心就诊的病人数量减少了。目的:本研究旨在分析新冠肺炎大流行期间影响PHC患者重访意愿的因素。方法:这项观察性研究于2022年9月和10月在雅加达西部的PHC XYZ进行,采用横断面方法。采用纳入和排除标准选择244个样本。使用PLS-SEM对通过37个问题的问卷收集的数据进行分析。结果:政府信任和对医疗机构的信任对重访意愿有正向影响,t统计量为4.816和0.003,p值为0.000。同时,在新冠肺炎大流行期间,感知到的拥挤和健康风险、声誉、自信、熟悉度和品牌形象并没有显著影响PHC的重访意向。结论:本研究表明,对政府和医疗机构的信任会影响患者的重访意愿。患者相信政府可以战胜新冠肺炎,在新冠肺炎期间可以信任PHC,这对患者重访的意愿有积极影响。重要的是要确定在疫情期间影响PHC重访意愿的因素,因为PHC作为初级医疗服务发挥着作用。关键词:新冠肺炎,政府信任,公共卫生中心,重访意向,信任
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FACTORS INFLUENCING PATIENTS’ REVISIT INTENTION TO PUBLIC HEALTH CENTER DURING COVID-19 PANDEMIC
Background: COVID-19 was declared a community health emergency, prompting the Indonesian government to implement a large-scale social restriction policy on March 2022. As a result, the number of patient visits to the Public Health Center (PHC) decreased. Aims: This study aimed to analyze the factors affecting the revisit intention of patients at PHC during the COVID-19 pandemic. Methods: This observational study was conducted at PHC XYZ in West Jakarta in September and October 2022 using a cross-sectional approach. Inclusion and exclusion criteria were employed to select 244 samples. The data collected through a questionnaire with 37 questions were analyzed using PLS-SEM. Results: Government trust and trust in healthcare facilities positively affect revisit intention, with t-statistics of 4.816 and 0.003 as well as a p-value of 0.000. Meanwhile, perceived crowding and health risk, reputation, self-confidence, familiarity, and brand image did not significantly influence revisit intention at the PHC during the COVID-19 pandemic. Conclusion: This study showed that trust in government and healthcare facilities affects the revisit intention of patients. Patients trust that the Government can overcome COVID-19 and that PHC can be trusted during COVID-19 has a positive influence on patients' intention to revisit. It is important to identify the factors influencing revisit intention at PHC during the pandemic because PHC has a role as a primary healthcare service. Keywords: COVID-19, government trust, Public Health Center, revisit Intention, trust
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来源期刊
CiteScore
2.70
自引率
0.00%
发文量
16
审稿时长
8 weeks
期刊最新文献
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