{"title":"高校图书馆虚拟参考咨询服务评价","authors":"Raj Kishor Kampa, Jayaram Gouda","doi":"10.1080/10875301.2023.2207565","DOIUrl":null,"url":null,"abstract":"Abstract This study aims to evaluate the virtual reference service (VRS) queries made by library users and to determine whether there are any differences in the types of queries made by them. 1,472 email threads of VRS received from users of Global Library, O. P. Jindal Global University, India, during 2022 were collected and analyzed. The study’s findings reveal that the most frequently requested VRS queries are related to research articles, followed by database access and off-campus access issues. The authors suggest that libraries should prioritize providing training on accessing the online database and use chat, chatbot, and WhatsApp to provide virtual reference services to users.","PeriodicalId":35377,"journal":{"name":"Internet Reference Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Evaluating the Virtual Reference Services in a University Library\",\"authors\":\"Raj Kishor Kampa, Jayaram Gouda\",\"doi\":\"10.1080/10875301.2023.2207565\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Abstract This study aims to evaluate the virtual reference service (VRS) queries made by library users and to determine whether there are any differences in the types of queries made by them. 1,472 email threads of VRS received from users of Global Library, O. P. Jindal Global University, India, during 2022 were collected and analyzed. The study’s findings reveal that the most frequently requested VRS queries are related to research articles, followed by database access and off-campus access issues. The authors suggest that libraries should prioritize providing training on accessing the online database and use chat, chatbot, and WhatsApp to provide virtual reference services to users.\",\"PeriodicalId\":35377,\"journal\":{\"name\":\"Internet Reference Services Quarterly\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-05-08\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Internet Reference Services Quarterly\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/10875301.2023.2207565\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"Social Sciences\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Internet Reference Services Quarterly","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/10875301.2023.2207565","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 0
摘要
摘要本研究旨在评估图书馆用户的虚拟参考咨询服务(VRS)查询，并确定他们的查询类型是否存在差异。收集和分析了2022年印度O. P. Jindal Global University全球图书馆用户的1472封VRS电子邮件。研究结果显示，最常见的VRS查询与研究文章有关，其次是数据库访问和校外访问问题。作者建议图书馆应优先提供访问在线数据库的培训，并使用聊天、聊天机器人和WhatsApp为用户提供虚拟参考服务。
Evaluating the Virtual Reference Services in a University Library
Abstract This study aims to evaluate the virtual reference service (VRS) queries made by library users and to determine whether there are any differences in the types of queries made by them. 1,472 email threads of VRS received from users of Global Library, O. P. Jindal Global University, India, during 2022 were collected and analyzed. The study’s findings reveal that the most frequently requested VRS queries are related to research articles, followed by database access and off-campus access issues. The authors suggest that libraries should prioritize providing training on accessing the online database and use chat, chatbot, and WhatsApp to provide virtual reference services to users.
期刊介绍：
Internet Reference Services Quarterly tackles the tough job of keeping librarians up to date with the latest developments in Internet referencing and librarianship. This peer-reviewed quarterly journal is designed to function as a comprehensive information source librarians can turn to and count on for keeping up-to-date on emerging technological innovations, while emphasizing theoretical, research, and practical applications of Internet-related information services, sources, and resources. Librarians from any size or type of library in any discipline get the knowledge needed on how to best improve service through one of the most powerful reference tools available on the Internet.
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