在质量4.0的早期采用者和后期采用者之间,组织绩效是如何变化的?探索性质的研究

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-08-24 DOI:10.1108/tqm-03-2023-0083
J. Antony, V. Swarnakar, M. Sony, Olivia McDermott, Raja Jayaraman
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引用次数: 0

摘要

目的本研究旨在调查早期和晚期采用质量4.0(Q4.0)的人在组织绩效方面的差异。设计/方法论/方法作为定性研究方法的一部分,作者采用扎根理论的方法采访了来自全球不同组织背景的15名高级管理人员。研究结果基于四种类型的绩效对研究结果进行了分析:运营、财务、环境和社会。很明显,随着时间的推移,Q4.0的早期采用者在质量方面保持着卓越的性能,尽管他们的投资明显高于后期采用者。从财务角度来看,很明显,与后期采用者相比,早期采用者比竞争对手具有竞争优势。在环境绩效方面,较晚采用者比许多较早采用者更有效地利用了循环经济的概念,以建立绿色经济和可持续发展。研究局限性/含义尽管访谈结果表明Q4.0对社会表现有一些积极影响,但在作者看来,从实证的角度来看,人们对它的理解仍然很少。原创性/价值研究结果有助于组织理解Q4.0早期采用者和后期采用者之间的绩效差异。
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How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study
PurposeThis study aims to investigate how early and late adopters of Quality 4.0 (Q4.0) differ in terms of organizational performance.Design/methodology/approachThe authors employed a grounded theory approach for interviewing 15 senior managers from diverse organizational contexts throughout the globe as part of their qualitative research methodology.FindingsThe research's findings were analyzed based on four types of performance: operational, financial, environmental and social. It was clear that early adopters of Q4.0 were sustaining superior performance in quality over time, even though their investment was significantly higher than that of late adopters. From a financial viewpoint, it was evident that early adopters had a competitive edge over their rivals compared to late adopters. Late adopters have utilized the notion of the circular economy (CE) more effectively than many early adopters in the context of environmental performance in order to establish a green economy and sustainable development.Research limitations/implicationsAlthough the results of the interview indicate that Q4.0 is having some positive effects on social performance, in the authors' view, it is still least understood from an empirical standpoint.Originality/valueThe study's findings assist organizations in comprehending the performance differences between Q4.0 early adopters and late adopters.
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
期刊最新文献
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