通过分类复杂的客户需求来满足信息需求

IF 1.3 4区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Reference Services Review Pub Date : 2021-02-10 DOI:10.1108/RSR-07-2020-0047
C. Senteio, Kaitlin E. Montague, S. Brody, Kristen Matteucci
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引用次数: 2

摘要

本文旨在描述公共图书馆员如何更好地满足复杂的信息需求。首先,图书馆员应使用华纳分类模型对需求的复杂程度进行分类;然后他们可以使用波普尔的三世界理论,通过以下具体步骤来预测和响应复杂的信息需求设计/方法论/方法在审查了信息科学文献后,选择了适当的模型来支持公共图书馆员我们的信息科学奖学金,加上我们的实践经验,为我们的搜索和选择结果提供了信息本文详细介绍了公共图书馆员可以采取的具体步骤来预测和响应个人信息需求随着公众的信息需求不断变得复杂,这样做是必不可少的原创/价值本文改进了信息实践,因为它提供了具体步骤来帮助公共图书馆员预测并响应复杂的信息需求它借鉴了现有的模型和理论框架。本文还重点介绍了美国各地的公共图书馆员如何预测信息需求,并与公共图书馆以外的组织建立合作伙伴关系以满足复杂的信息需要
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Fulfilling information needs by classifying complex patron needs
PurposeThis paper aims to describe how public librarians can better address complex information needs First, librarians should classify the degree of complexity of the need by using Warner’s classification model;then they can use Popper’s three world theory to anticipate and respond to complex information needs by following specific steps Design/methodology/approachAfter examining the information science literature, appropriate models were selected to support public librarians Our information science scholarship, coupled with our practical experience, informed our search and selection FindingsThis paper details specific steps that public librarians can take to anticipate and respond to individual information needs Doing so is imperative as the information needs of the public continue to become increasingly complex Originality/valueThis paper improves information practice because it offers specific steps to aid public librarians to anticipate and respond to complex information needs It draws upon an existing model and theoretical framework This paper also highlights selected examples of how public librarians across the USA have anticipated information needs, and developed partnerships with organizations external to the public library to address complex information needs
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来源期刊
Reference Services Review
Reference Services Review INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
3.20
自引率
10.00%
发文量
16
期刊介绍: Reference Services Review (RSR ) is a quarterly, refereed journal dedicated to the enrichment of reference knowledge and the advancement of reference services. RSR covers all aspects of reference functions, including automation of reference services, evaluation and assessment of reference functions and sources, models for delivering quality reference services in all types and sizes of libraries, development and management of teaching/learning activities, promotion of information literacy programs, and partnerships with other entities to achieve reference goals and objectives. RSR prepares its readers to understand and embrace current and emerging technologies affecting reference functions, instructional services and information needs of library users.
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