{"title":"两所大学设施管理服务的考察与比较:亚洲与欧洲视角","authors":"Dilusha Hemaal Kankanamge, D. S. Santoso","doi":"10.1504/IJEED.2021.10037744","DOIUrl":null,"url":null,"abstract":"The role of facility management (FM) is imperative in providing good and reliable services and supporting the core business of an organisation including a university. This research aims at examining FM services in two universities, one in Europe (Uni E) and another in Asia (Uni A). From past research, the categories and factors of FM services were identified and a questionnaire was developed. The survey consists of questions related to the expected frequencies and the satisfaction of the services. Frequencies of services in Uni E are according to or higher than the expectations, while Uni A needed to increase the frequency of five services to fulfil the expectations. In terms of satisfaction, a few services were found to be below the satisfaction level in each university. A comparison test found some significantly different satisfactions between the two universities and, interestingly, not all with higher satisfaction for Uni E as expected.","PeriodicalId":38013,"journal":{"name":"International Journal of Education Economics and Development","volume":" ","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2021-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Examining and comparing the facility management services of two universities: Asia and Europe perspectives\",\"authors\":\"Dilusha Hemaal Kankanamge, D. S. Santoso\",\"doi\":\"10.1504/IJEED.2021.10037744\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The role of facility management (FM) is imperative in providing good and reliable services and supporting the core business of an organisation including a university. This research aims at examining FM services in two universities, one in Europe (Uni E) and another in Asia (Uni A). From past research, the categories and factors of FM services were identified and a questionnaire was developed. The survey consists of questions related to the expected frequencies and the satisfaction of the services. Frequencies of services in Uni E are according to or higher than the expectations, while Uni A needed to increase the frequency of five services to fulfil the expectations. In terms of satisfaction, a few services were found to be below the satisfaction level in each university. A comparison test found some significantly different satisfactions between the two universities and, interestingly, not all with higher satisfaction for Uni E as expected.\",\"PeriodicalId\":38013,\"journal\":{\"name\":\"International Journal of Education Economics and Development\",\"volume\":\" \",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2021-05-07\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Education Economics and Development\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1504/IJEED.2021.10037744\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"Social Sciences\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Education Economics and Development","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/IJEED.2021.10037744","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"Social Sciences","Score":null,"Total":0}
Examining and comparing the facility management services of two universities: Asia and Europe perspectives
The role of facility management (FM) is imperative in providing good and reliable services and supporting the core business of an organisation including a university. This research aims at examining FM services in two universities, one in Europe (Uni E) and another in Asia (Uni A). From past research, the categories and factors of FM services were identified and a questionnaire was developed. The survey consists of questions related to the expected frequencies and the satisfaction of the services. Frequencies of services in Uni E are according to or higher than the expectations, while Uni A needed to increase the frequency of five services to fulfil the expectations. In terms of satisfaction, a few services were found to be below the satisfaction level in each university. A comparison test found some significantly different satisfactions between the two universities and, interestingly, not all with higher satisfaction for Uni E as expected.
期刊介绍:
IJEED primarily publishes papers promoting advancement of education economics at all levels. It fills the gap in our understanding of the links between education and the development of individuals, societies and economies. IJEED is particularly interested in international comparisons and detailed studies of educational institutions and outcomes in developing economies. The latter is what distinguishes the journal from other journals whose focus is education economics more generally. Theoretical and empirical analyses at both micro and macro levels receive equal attention. Topics covered include: -Formal and informal education/training; role of voluntary organisations -Economic education and teaching of economics -Higher education: responsiveness to demands of society -Supply of education; education quality, measurement and issues -Teacher/instructor training and quality; dealing with bullying at schools -Access to education; education costs; public vs. private financing -Private school/higher education: private entrepreneurship''s role -Enrolment/drop-out rates, completion rates, and gender imbalance -Returns to education and labour market outcomes -Apprenticeships, training, skills upgrading; implementation, outcomes -Regional, rural/urban, and ethnic disparities in provision of education -Incentives, education delivery and outcomes -Education, health and happiness -International flows of human capital and brain drain -Any other relevant topic