Mutual aid using digital technology: a case study of virtual community organizing during the COVID-19 pandemic

ABSTRACT This case study explored the evolution of a mutual aid network founded through virtual mediums and using digital technologies in response to the socio-economic impacts of the COVID-19 pandemic in the Boston, MA area. We collected qualitative interviews with the network’s founders and focus groups with active members. We assessed findings through a framework provided by Nelson, Ochocka, Griffin, and Lord which identified four key characteristics of mutual aid: learning as an ongoing process, supportive relationships, empowerment, and social change. We discuss the implications for using mutual aid as an approach to community organizing and activism in contemporary times and in the context of a public crisis.