评估波兰医疗系统对注射健康信息的信任:非专业人员与医护人员

IF 1.9 Q3 MANAGEMENT Journal of Trust Research Pub Date : 2023-01-02 DOI:10.1080/21515581.2023.2182313
R. Lewandowski, A. Goncharuk, G. Cirella
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引用次数: 0

摘要

健康信息可以影响患者的信任,对一个国家的医疗保健系统至关重要。本研究从两个角度比较评估波兰医疗保健系统内的信任水平:非医疗工作者(即非专业人员)和医疗工作者。采用支付方、就诊或咨询医生、医疗行业和医院四个信任指标来测试信任波动。该方法结合了参与者三阶段实验,通过测量信任水平,将参与者随机分为两组(即对照组和实验组),并测试观察到的变化是否持久。结果表明,非卫生保健工作者对付款人、医生和医院的信任水平对所提供的信息敏感,而对医疗专业的信任没有表现出敏感性,几乎没有变化。统计分析显示,除医务人员外,非医务人员对所有测试对象的信任水平均趋于回归初始值。另一方面,医疗工作者对医生、医疗专业和医院的信任度总体较高。综上所述,医院方面的干预对医护人员的影响较低。
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Assessing trust with injected health information in Poland’s healthcare system: Lay people versus healthcare workers
Health information can influence patient trust and is vital to the healthcare system of a country. This study comparatively assesses trust levels within Poland’s healthcare system from two perspectives: non-healthcare workers (i.e. lay people) and healthcare workers. Four trust indicators, i.e. the payer, visiting or consulting with a physician, the medical profession, and hospitals are used to test trust volatility. The methodology combined a participant three-stage experiment by measuring level of trust, randomly separating participants into two groups – i.e. control and experimental – and testing whether observational changes were long-lasting. Results indicate that the level of trust of non-healthcare workers to the payer, a physician, and hospitals was susceptible to the information provided, while trust to the medical profession did not show sensitivity and almost did not change. Statistical analysis showed the non-healthcare workers trust level in all tested objects, apart from the medical profession, tended to return to their start values. Healthcare workers, on the other hand, had an overall higher level of trust in a physician, the medical profession, and hospitals. Overall, it can be concluded that the impact from the intervention in terms of hospitals was lower for the healthcare workers.
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来源期刊
CiteScore
2.60
自引率
42.90%
发文量
9
期刊介绍: As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.
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