Melanie Gerschberger, Scott C. Ellis, Markus Gerschberger
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Linking employee attributes and organizational resilience: An empirically driven model
Extant research highlights how resilient organizations effectively cope with supply chain disruptions to enhance firm performance. Yet, it remains unclear how an organization's most basic resource—that is, its individual employees—facilitates such resilience. Through a qualitative study that includes 44 interviews across four manufacturing companies, we identify critical individual attributes and show how these attributes contribute to organizational resilience. Our findings advance a framework of cognitive, emotional, and behavioral attributes through which employees facilitate resilient outcomes. Our empirically driven model enriches theory about resilience within the supply chain management domain and elevates the importance of managerial approaches associated with human resource management activities, which affect organizations' repositories of the employee attributes that foster resilience.
期刊介绍:
Supply chain management and logistics processes play a crucial role in the success of businesses, both in terms of operations, strategy, and finances. To gain a deep understanding of these processes, it is essential to explore academic literature such as The Journal of Business Logistics. This journal serves as a scholarly platform for sharing original ideas, research findings, and effective strategies in the field of logistics and supply chain management. By providing innovative insights and research-driven knowledge, it equips organizations with the necessary tools to navigate the ever-changing business environment.