零售服务的可持续性:转型服务研究(TSR)的视角

IF 3.9 3区 管理学 Q2 BUSINESS Journal of Service Theory and Practice Pub Date : 2022-06-20 DOI:10.1108/jstp-12-2021-0255
S. Dodds, Nitha Palakshappa, Loren M. Stangl
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引用次数: 6

摘要

目的考虑以转型为重点的服务生态系统可持续性观点的零售组织有可能为个人、企业和社会的福祉做出贡献。本文的目的是探讨可持续零售时尚组织的变革性质及其对可持续零售服务生态系统中幸福感的影响。设计/方法论/方法采用四个可持续时尚品牌进行定性深入案例研究设计。数据是从多个来源收集的,包括来自公司网站的二级数据、公开的报告以及对组织内创始人和/或高级管理人员的采访。发现确定了对可持续零售服务生态系统转型至关重要的三个总体主题:(1)嵌入的核心目的或精神,(2)适合性的相关性,以及(3)信息的广度和深度。在三个主题中找到了相应的幸福要素——社区和社会幸福、环境幸福、商业战略幸福、消费者幸福、领导幸福、员工幸福、利益相关者和价值链幸福以及品牌幸福。研究局限性/含义未来的研究为进一步探索其他服务环境中的可持续性、TSR和幸福感之间的关系提供了重要机会。原创性/价值本文通过概念化可持续零售服务福祉生态系统框架,为变革性服务研究文献做出贡献。
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Sustainability in retail services: a transformative service research (TSR) perspective
PurposeRetail organizations that consider a service ecosystems view of sustainability focused on transformation have the potential to contribute to the wellbeing of individuals, business and society. The purpose of this paper is to explore the transformative nature of sustainable retail fashion organizations and their impact on wellbeing within a sustainable retail service ecosystem.Design/methodology/approachA qualitative in-depth case study research design was implemented using four sustainable fashion brands. Data were collected from multiple sources including secondary data from company websites and publicly available reports and interviews with founders and/or high-ranking managers within the organization.FindingsThree overarching themes critical to transformation in sustainable retail service ecosystems were identified: (1) embedded core purpose or ethos, (2) relevance of fit and (3) breadth and depth of message. Corresponding wellbeing elements were found within the three themes – community and society wellbeing, environmental wellbeing, business strategy wellbeing, consumer wellbeing, leadership wellbeing, employee wellbeing, stakeholder and value chain wellbeing and brand wellbeing.Research limitations/implicationsFuture research offers an important opportunity to further explore the relationships between sustainability, TSR and wellbeing in other service contexts.Originality/valueThe paper contributes to transformative service research literature by conceptualizing a sustainable retail service wellbeing ecosystem framework.
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来源期刊
CiteScore
8.00
自引率
15.20%
发文量
29
期刊介绍: Formerly known as Managing Service Quality – Impact Factor: 1.286 (2015) – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.
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