解读图书馆聊天参考服务交易

Q2 Social Sciences Reference Librarian Pub Date : 2019-02-08 DOI:10.1080/02763877.2019.1572571

Judith Mavodza

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引用次数: 6

摘要

摘要:本文讨论了一所中等规模的非西方大学图书馆中作为用户参与式学习互动的实时聊天实例。在区域商业领域广泛流行，但在图书馆网站被访问的地方学术图书馆中却并非如此。相反，chat主要是作为一般大学查询的服务。本文研究了2013年2月至2018年2月期间的图书馆实时聊天脚本，进行了文献综述，并从这些脚本中获得了见解。研究结果有助于理解大学生图书馆使用习惯的具体情境。

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Interpreting Library Chat Reference Service Transactions

ABSTRACT This paper discusses live chat instances as patron participatory learning interactions in a medium-sized non-Western university library. Widespread and popular in the regional commercial sector, it is not so in local academic libraries whose library websites were visited. Rather, chat is used primarily as a service for general university enquiries. For this paper, library live chat scripts covering a five-year period from February 2013 to February 2018 were examined, a literature review done, and insights derived from those scripts. Findings contribute towards context-specific understanding of university student library use habits.

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来源期刊

Reference Librarian Social Sciences-Library and Information Sciences

CiteScore

2.10

自引率

0.00%

发文量

期刊介绍： The Reference Librarian aims to be a standard resource for everyone interested in the practice of reference work, from library and information science students to practicing reference librarians and full-time researchers. It enables readers to keep up with the changing face of reference, presenting new ideas for consideration. The Reference Librarian publishes articles about all aspects of the reference process, some research-based and some applied. Current trends and traditional questions are equally welcome. Many articles concern new electronic tools and resources, best practices in instruction and reference service, analysis of marketing of services, and effectiveness studies.