质量管理是组织微观层面可持续发展的一种手段

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-08-14 DOI:10.1108/tqm-06-2023-0198
J. Antony, S. Bhat, A. Fundin, M. Sony, Lars Sorqvist, Mariam Bader
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引用次数: 1

摘要

利用质量管理(QM)来实现联合国可持续发展目标(UNSDGs)是学术界和工业界越来越感兴趣的话题。IAQ(国际质量学会)于2020年设立了质量可持续发展奖,证明了这一日益增长的兴趣。本研究旨在探讨如何使用质量管理的理念、方法和工具来实现组织的可持续发展。设计/方法/方法5家大型制造企业(3家来自印度,2家来自中国)报告了他们在使用质量管理实现可持续发展目标(sdg)方面取得的成就,我们使用多种数据收集来源对它们进行了研究。通过详细的案例内和跨案例分析,揭示了这种联系的实践和理论方面。研究发现,质量管理方法有效地满足了这五个组织的联合国可持续发展目标。这些组织成功地使用了OPEX(卓越运营)方法,如精益、改善和六西格玛,以满足联合国可持续发展目标7、11、12和13。此外,联合国可持续发展目标12(负责任的消费和生产)是所有案例研究中最具针对性的目标。跨案例分析显示,最常用的质量工具是实验设计(DoE)、测量系统分析(MSA)、C&E分析和推论统计等基本工具。研究的局限性/启示本研究的样本量仅限于世界上人口最多的两个国家的大型制造组织。这可能会限制研究的推广到其他国家,大陆,或微型,小型和中型企业(中小企业)。此外,如果在后续调查中作为假设进行测试,该研究的结论将得到加强。这篇实用的论文提供了如何使用质量管理来影响可持续发展目标的案例研究。它为从业者提供了描述性和规定性的解决方案。该研究强调了以结构化和系统化的方式使用基本质量管理工具的重要性,以及有效的团队,以实现组织的可持续发展目标。社会影响该研究显示了如何利用质量管理来影响联合国可持续发展目标,这一点非常重要,因为联合国可持续发展目标是一系列旨在解决广泛的社会和环境问题的全球目标。这项研究可以激励各组织使用基本的质量管理工具实现联合国可持续发展目标,并为今世后代创造一个更美好的世界。原创性/价值本案例研究是第一个在微观层面上通过实例调查质量管理如何影响联合国可持续发展目标的案例。它使用来自室内空气质量的数据来展示如何将质量管理纳入联合国可持续发展目标,以确保可持续制造业。
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Quality management as a means for micro-level sustainability development in organizations
PurposeThe use of quality management (QM) to achieve the United Nations Sustainable Development Goals (UNSDGs) is a topic of growing interest in academia and industry. The IAQ (International Academy for Quality) established Quality Sustainability Award in 2020, a testament to this growing interest. This study aims to investigate how QM philosophies, methodologies and tools can be used to achieve sustainable development in organizations.Design/methodology/approachFive large manufacturing organizations – three from India and two from China – who reported their achievements about using QM in achieving Sustainable Development Goals (SDGs) were studied using multiple sources of data collection. A detailed within-case and cross-case analysis were conducted to unearth this linkage's practical and theoretical aspects.FindingsThe study finds that QM methodologies effectively met the five organizations' UNSDGs. These organizations successfully used OPEX (Operational Excellence) methodologies such as Lean, Kaizen and Six Sigma to meet UNSDGs 7, 11, 12 and 13. Moreover, UNSG 12 (Responsible Consumption and Production) is the most targeted goal across the case studies. A cross-case analysis revealed that the most frequently used quality tools were Design of Experiments (DoE), Measurement Systems Analysis (MSA), C&E analysis and Inferential statistics, among other essential tools.Research limitations/implicationsThe study's sample size was limited to large-scale manufacturing organizations in the two most populous countries in the world. This may limit the study's generalizability to other countries, continents, or micro-, small- and medium-sized enterprises (SMEs). Additionally, the study's conclusions would be strengthened if tested as hypotheses in a follow-up survey.Practical implicationsThis practical paper provides case studies on how to use QM to impact SDGs. It offers both descriptive and prescriptive solutions for practitioners. The study highlights the importance of using essential QM tools in a structured and systematic manner, with effective teams, to meet the SDGs of organizations.Social implicationsThe study shows how QM can be used to impact UNSDGs, and this is very important because the UNSDGs are a set of global objectives that aim to address a wide range of social and environmental issues. This study could motivate organizations to achieve the UNSDGs using essential QM tools and make the world a better place for the present and future generations.Originality/valueThis case study is the first to investigate at a micro-level how QM can impact UNSDGs using live examples. It uses data from the IAQ to demonstrate how QM can be integrated into UNSDGs to ensure sustainable manufacturing.
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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