ADAPTASI SETTING RUANG APOTEK DI ERA NEW NORMAL

Apotek merupakan fasilitas pelayanan kefarmasian yang langsung berinteraksi dengan masyarakat secara luas, membuat posisinya menjadi sangat vital selama era pandemi Covid-19 yaitu dalam hal pelayanan resep dan swamedikasi. Kondisi ini menjadi perhatian khusus karena fungsi pelayanan harus tetap berjalan dengan memperhatikan pencegahan terhadap penyebaran Covid-19, terlebih lagi saat memasuki era New Normal atau Tatanan Baru. Beberapa fenomena di lapangan ditemukan beberapa apotek telah melakukan upaya antisipasi dengan penerapan protokol Covid-19 selama era New Normal dengan cara melakukan adaptasi/perubahan ataupun penyesuaian setting selama memberikan pelayanan kefarmasian. Penelitian ini bertujuan untuk mengidentifikasi tingkat adaptasi perubahan setting apotek selama era New Normal yang dikaitkan dengan protokol pencegahan penyebaran Covid-19. Metode pengamatan yang dipilih adalah menggunakan Behavior Mapping, place centered Mapping dengan metode ini maka pengamatan terharap setting ruang akan lebih terlihat bagaimana perubahan penerapan protokol Covid-19 selama pandemi. Dengan hasil temuan, adaptasi setting ruang selama New Normal dapat di klasifikasikan menjadi IV tingkat, dengan tertinggi yaitu menerapkan tiga protokol Covid-19 (kategori tingkat II-66.7%), ditemukan bahwa semakin ramai jumlah pengunjung apotek maka tingkat tingkat penerapan protokol Covid-19 akan semakin tinggi pula, dan ditemukan bahwa setting ruang yang mengalami adaptasi atau perubahan selama New Normal bersifat settingnya semi-fix. ADAPTATION OF PHARMACEUTICAL SPACE SETTINGS IN THE NEW NORMAL ERAPharmacies are pharmaceutical service facilities that directly interact with the wider community, making their position very vital during the Covid-19 pandemic era, namely in terms of prescription and self-medication services. This condition is of special concern because the service function must continue to run with attention to prevention of the spread of Covid-19, especially when entering the New Normal era or the New Order. Several phenomena in the field were found that several pharmacies had made anticipatory efforts by implementing the Covid-19 protocol during the New Normal era by adapting / changing or adjusting settings while providing pharmaceutical services. This study aims to identify the level of adaptation to changes in pharmacy settings during the New Normal era which is associated with the protocol to prevent the spread of Covid-19. The observation method chosen is to use Behavior Mapping, place centered Mapping with this method, it is hoped that the observation of the room setting will be more visible how the changes in the implementation of the Covid-19 protocol during the pandemic. With the findings, adaptation of room settings during the New Normal can be classified into level IV, with the highest being applying the three Covid-19 protocols (category level II-66.7%), it was found that the more crowded the pharmacy visitors, the higher the level of implementation of the Covid-19 protocol. will also be higher, and it is found that the spatial settings that undergo adaptation or change during the New Normal are semi-fixed settings.