Community-engaged technology development for bridging service users and service providers: lessons from the field

ABSTRACT This article shares the experiences and lessons learned from a community project that aims to develop a technology-based solution to improve communications between service users and service providers. Through this multi-year project in the Capital District of New York State, a team of social workers and engineers created a mobile app prototype based on the feedback from the community. This case study shares insights for conceptualizing various phases of community engagement as well as for recruiting multiple groups of stakeholders in the process of creating a collective vision for technology development.