Critical factors in capacity building of NGOs in the intellectual disability sector in India: PLS SEM modelling

PurposeMost of the services being delivered to persons with disabilities (PwDs) in India are through non-government organizations (NGOs). The quality and effectiveness for the delivery of services to PwDs largely depends on the capacity of the NGOs involved. This study attempts to understand the linkage between various capabilities of non-profits organizations working in the field of intellectual and developmental disabilities and their value creation.Design/methodology/approachUsing a mixed methodology, the study has conducted various interviews with the involved stakeholders and interviews to obtain a complete understanding and overcome the limitations of quantitative or qualitative approach alone.FindingsThe findings of this study exhibit that there is a significant and positive influence of financial capability, human resource capability, stakeholder capability, dynamic capability and collaboration capability on non-profit performance. However, knowledge capability has no effect on non-profit performance.Originality/valueThis study will help in making policies for policymakers in capacity building of NGOs. This research study is the first attempt in exploring the critical factors in capacity building of NGOs in the intellectual disability sector, particularly in India.