Leadership, Communication, and Resistance Influence Organizational Performance

Abstract This study presents a model to measure the relationships between leadership, communication, and resistance to change, and company performance. The model was applied to five service companies (352 employees) located in the metropolitan region of Belo Horizonte in the state of Minas Gerais, Brazil. The data were treated by structural equation modeling using the Partial Least Square (PLS) approach. The results show that communication positively influences organizational performance. Resistance to organizational and individual changes, however, negatively influences organizational performance. Leadership does not directly influence performance, but acts as a mediator of resistance levels in change processes, affecting organizational performance.