工作自主性和客户服务自我效能感对客户攻击后负面情绪的影响:轨迹视角。

IF 2.1 2区 心理学 Q3 PSYCHOLOGY, APPLIED International Journal of Stress Management Pub Date : 2023-02-13 DOI:10.1037/str0000290
Yiqiong Li, Michelle R. Tuckey
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The effects of job autonomy and customer service self-efficacy on negative mood following customer aggression: A trajectory perspective.
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来源期刊
CiteScore
5.90
自引率
5.00%
发文量
53
期刊介绍: The editorial focus of the International Journal of Stress Management® (IJSM) is the assessment, management, and treatment of stress and trauma, whether emotional, cognitive, behavioral, or physiological. Personal, occupational, organizational, and societal issues relevant to stress identification and management are also covered. IJSM publishes articles that advance theory and practice and promotes methodologically sound research in stress identification and management across disciplines that include psychology and other social sciences, psychiatry, medicine, therapy and other healthcare, business and industry, humanities, arts, education, engineering, and others. The journal publishes high-quality, peer-reviewed original research — qualitative and/or quantitative empirical, theoretical, historical, and review articles — as well as brief reports, book reviews, and editorials. Contributions to the IJSM come from an international array of scholars and practitioners who come from varied disciplines around the globe.
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