Interpretation and Use of a Workplace English Language Proficiency Test Score Report: Perspectives of TOEIC® Test Takers and Score Users in Taiwan

Research in validity suggests that stakeholders' interpretation and use of test results should be an aspect of validity. Claims about the meaningfulness of test score interpretations and consequences of test use should be backed by evidence that stakeholders understand the definition of the construct assessed and the score report information. The current study explored stakeholders' uses and interpretations of the score report of a workplace English language proficiency test, the TOEIC® Listening and Reading (TOEIC L&R) test. Online surveys were administered to TOEIC L&R test takers and institutional and corporate score users in Taiwan to collect data about their uses and interpretations of the test score report. Eleven survey respondents participated in follow-up interviews to further elaborate on their uses of the different score reporting information within the stakeholders' respective contexts. Results indicated that the participants used the TOEIC L&R test scores largely as intended by the test developer although some elements of the score report appeared to be less useful and could be confusing for stakeholders. Findings from this study highlight the importance of providing score reporting information with clarity and ease to enhance appropriate use and interpretation.