Satisfaction of visually disabled users with California educational websites

BACKGROUND: College and university websites in the United States are legally required to meet accessibility standards to promote equal opportunity in education for blind and visually disabled students. Web Content Accessibility Guidelines are the recognized standard for website accessibility. OBJECTIVE: Determine how satisfied blind and visually disabled college and university students are with college and university websites in California, and whether compliance with Web Content Accessibility Guidelines is a good predictor of that satisfaction. METHODS: A random sample of websites from California colleges and universities was evaluated for accessibility compliance. A stratified sample of six websites was taken from the initial sample. Thirty blind or visually disabled students performed a prescribed series of tasks on each of the six websites, then answered a Likert-format survey regarding their satisfaction with each website. RESULTS: Sixty-three percent of websites did not meet the first priority accessibility criteria. Participant responses showed a majority were satisfied with websites, both compliant and non-compliant, and a strong correlation between satisfaction and accessibility compliance. CONCLUSIONS: Despite legal requirements, a majority or large minority of college and university websites in California do not meet accessibility guidelines, indicating a significant opportunity to improve the accessibility of those websites.