Democracy as a trust-building learning process: Organizational dilemmas in social movements

Combining agonistic pluralism and social movements literature with trust studies, I propose a conceptualization for how the organizational dilemma is tackled in social movements. Defined as a trust-building organizational learning process, I show the role-played by social trust—meaning, the construction of the relational boundaries of a shared goal without diluting the heterogeneity of self-identities and interests—as an organizational prerequisite for democratic organization of a political group. Empirically, I identify four alternative pathways to the (democratic) organizational dilemma: innovation through new organizational models; repetition of past experiences; reformulation of practices; and emulation of previous organizational models.