在儿童保护中处理强烈的负面情绪:在团队支持下调动焦虑和愤怒调节过程的情绪工作

IF 0.3 Q4 PSYCHOLOGY, APPLIED Psychologie du Travail et des Organisations Pub Date : 2023-06-01 DOI:10.1016/j.pto.2022.12.001
A. Noiret , M. Virat
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引用次数: 0

摘要

本研究旨在更好地理解儿童福利中情感劳动的一个方面:应对强烈的负面情绪。它是根据对儿童保护服务机构的社会工作者进行的15次访谈得出的。结果表明,这方面情绪劳动的驱动因素具有不可预测性和人际冲突的特点。它们会引起惊讶、焦虑,尤其是愤怒,尤其是对机构的愤怒。情绪调节是以专业的工具性目的隐含地进行的。不同的策略被依次调动:情绪的社会共享和认知策略允许恢复。非正式时期的团队社会支持显得至关重要。这些结果强调了团队的作用,并呼吁对该领域情感工作的认可和专业化。
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Faire face à des émotions négatives intenses en protection de l’enfance : un travail émotionnel qui mobilise des processus de régulation de l’anxiété et de la colère avec le soutien de l’équipe

This research aims at a better understanding of one aspect of emotional labor in child welfare: coping with intense negative emotions. It is based on 15 interviews conducted with social workers from Child Protective Services. Results indicate that the drivers of this aspect of emotional labor are characterized by unpredictability and interpersonal conflict. They give rise to surprise, anxiety and especially anger, particularly against institutions. Emotional regulation is carried out implicitly with a professional instrumental purpose. Different strategies are mobilized sequentially: social sharing of emotions and cognitive strategies allow recovery. The team social support during informal times appears central. These results underline the role of the team and plead for the recognition and professionalization of emotional work in this sector.

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来源期刊
CiteScore
0.40
自引率
33.30%
发文量
27
审稿时长
69 days
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