The impact of Mathematics and Statistics Support at the Academic Learning Centre, Central Queensland University

The Mathematics and Statistics Support Centre (MSSC) at Central Queensland University (CQU), which is part of the Academic Learning Centre (ALC), has been in operation since 1984 as the first MSSC in Australia. The Mathematics Learning Support (MLS) centres have spread to almost every university in Australia currently. The MSSC at CQU offers free support services for students who need mathematics and statistics help or advice for their courses. In this study we analyse the differences of the impact of mathematics and statistics support services on mature age students and secondary school-leaver (traditional) students study habits, confidence and opinion towards mathematics and statistics, using data collected from students who used the ALC at CQU in the second half of 2016. The results suggest a positive impact of mathematics and statistics support on mature age students’ study habits, confidence and opinion towards mathematics and statistics. Chi-squared tests have shown that there are differences in the proportion of mature students and traditional students who have changed their study habits, increased their confidence levels and changed their opinion on mathematics with p values of 0.001, 0.009 and 0.023, respectively. The study also shows that the majority of students are satisfied with the services provided at the MSSC and believe that the services provided helped them to solve or minimize difficulties in working through mathematics- and/or statistics-related learning activities at CQU. Based on the findings of the current study we conclude that the use of learning support centres is an effective way to solve or minimize difficulties associated with mathematics and statistics learning at a tertiary institution.