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Relationship between e-service quality, usability and user experience of web-based applications in the context of a university web portal: A PLS-SEM approach
期刊介绍:
The IJBIS, a fully refereed journal, covers the general areas of business information systems (BIS). BIS can be defined as a system which integrates information technology, people and business. BIS brings business functions and information modules together for establishing effective communication channels which are useful for making timely and accurate decisions. Considering the globalisation of markets and operations, a journal focusing on BIS is of supreme importance. Moreover, this paradigm shift leads to global outsourcing, strategic alliances and partnership in order to be competitive in terms of price, quality, flexibility, dependability and responsiveness.