{"title":"在印度选定的公共和私营部门银行,客户对电子银行服务的每个服务质量维度的期望和感知之间的差距。","authors":"M. C. Garg, Parween Kumar","doi":"10.1504/ijsom.2022.10049396","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":"1 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"GAP BETWEEN EXPECTATION AND PERCEPTION OF CUSTOMERS ABOUT E-BANKING SERVICES FOR EACH SERVICE QUALITY DIMENSIONS IN SELECTED PUBLIC AND PRIVATE SECTOR BANKS IN INDIA.\",\"authors\":\"M. C. Garg, Parween Kumar\",\"doi\":\"10.1504/ijsom.2022.10049396\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":35488,\"journal\":{\"name\":\"International Journal of Services and Operations Management\",\"volume\":\"1 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Services and Operations Management\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1504/ijsom.2022.10049396\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"Engineering\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Services and Operations Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/ijsom.2022.10049396","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Engineering","Score":null,"Total":0}
GAP BETWEEN EXPECTATION AND PERCEPTION OF CUSTOMERS ABOUT E-BANKING SERVICES FOR EACH SERVICE QUALITY DIMENSIONS IN SELECTED PUBLIC AND PRIVATE SECTOR BANKS IN INDIA.
期刊介绍:
Globalisation of market and operations places tremendous pressure on productive management of services and manufacturing enterprises. Services are increasingly important in today''s developed economies. Nevertheless, manufacturing plays a major role in national economies and is essential for the survival of service organisations. Considering the globalisation of services and manufacturing, a journal focusing on global perspective of operations management is of paramount importance. IJSOM focuses on new strategies, techniques and technologies for improving productivity and quality in both manufacturing and services. Topics covered include: • Operations strategy in services/manufacturing, SMEs • Designing service/manufacturing enterprises, virtual enterprises • Value chain perspectives • Service blue printing • Service delivery process, performance measures/metrics • Managing capacity • Managing and measuring quality • Information technology, MRP, ERP • Human resources • Production planning and control, scheduling, JIT • Lean/agile production • Supply chain/inventory management • Product and process design • E-commerce and operations • Location and facility planning