{"title":"奥塞梯哲学家大学用户满意度研究——我们能满足他们吗？","authors":"Kornelija Petr Balog, Gordana Gašo","doi":"10.15291/LIBELLARIUM.V9I1.243","DOIUrl":null,"url":null,"abstract":"Faculty of Humanities and Social Sciences Library in Osijek has demonstrated through its activities and emphasized in its strategic documents that it is focused on the continuous improvement of its quality. In connection with this focus, the library has decided to conduct a regular triennial user satisfaction survey. This paper presents the comparative results of the two user satisfaction surveys conducted in the academic years 2009/2010 and 2012/2013. The results show to what degree the library manages to maintain the level of user satisfaction.","PeriodicalId":30549,"journal":{"name":"Libellarium Journal for the Research of Writing Books and Cultural Heritage Institutions","volume":"9 1","pages":"0-0"},"PeriodicalIF":0.0000,"publicationDate":"2016-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Istraživanje zadovoljstva korisnika u knjižnici Filozofskog fakulteta u Osijeku − uspijevamo li ih zadovoljiti?\",\"authors\":\"Kornelija Petr Balog, Gordana Gašo\",\"doi\":\"10.15291/LIBELLARIUM.V9I1.243\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Faculty of Humanities and Social Sciences Library in Osijek has demonstrated through its activities and emphasized in its strategic documents that it is focused on the continuous improvement of its quality. In connection with this focus, the library has decided to conduct a regular triennial user satisfaction survey. This paper presents the comparative results of the two user satisfaction surveys conducted in the academic years 2009/2010 and 2012/2013. The results show to what degree the library manages to maintain the level of user satisfaction.\",\"PeriodicalId\":30549,\"journal\":{\"name\":\"Libellarium Journal for the Research of Writing Books and Cultural Heritage Institutions\",\"volume\":\"9 1\",\"pages\":\"0-0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2016-11-13\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Libellarium Journal for the Research of Writing Books and Cultural Heritage Institutions\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.15291/LIBELLARIUM.V9I1.243\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Libellarium Journal for the Research of Writing Books and Cultural Heritage Institutions","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.15291/LIBELLARIUM.V9I1.243","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Istraživanje zadovoljstva korisnika u knjižnici Filozofskog fakulteta u Osijeku − uspijevamo li ih zadovoljiti?
Faculty of Humanities and Social Sciences Library in Osijek has demonstrated through its activities and emphasized in its strategic documents that it is focused on the continuous improvement of its quality. In connection with this focus, the library has decided to conduct a regular triennial user satisfaction survey. This paper presents the comparative results of the two user satisfaction surveys conducted in the academic years 2009/2010 and 2012/2013. The results show to what degree the library manages to maintain the level of user satisfaction.
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