社交网络情境下信任因素与价值共同创造对购买意愿的中介作用

D. Asokan
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引用次数: 1

摘要

通过社交网络进行传播已经成为日益流行的新兴营销问题。本文以购买意愿为结果,价值共创、信任为前因,以社会化框架为指导,对社交网站口碑传播进行了研究。对508名通过社交网站进行产品口碑传播的参与者进行了调查。验证了信任与价值共创对购买意愿的正向影响。电子口碑传播通过加强与信任的价值共创,直接或间接地影响购买意愿。该模型用于研究社交网站中口碑传播决定消费者购买意愿因素的主要目标。这些发现具有重要的管理和理论意义。
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Impact of Trust Aspects and Value Co-Creation as Mediation on Purchase Intention in Social Networking Context
Social Media Communication through Social Networking has become developing marketing issue of increasing popularity. This article investigates Word-of-Mouth communication through Social Networking Sites guided by the socialization framework with Purchase Intention as outcomes and Value Co-creation, Trust as antecedents. 508 participants who engaged in Word- of-Mouth communication about products through Social Networking Sites are surveyed. It confirms that the trust and Value Co-creation influences Purchase Intention positively. Electronic Word-of-Mouth communication impacts Purchase Intention directly and indirectly by reinforcing Value Co-creation with Trust. The model is used to study the main objective of determining the factors of consumer purchase intention through Word-of-Mouth communication in Social Networking Sites. These findings have significance managerial and theoretical implications.
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