阿拉伯联合酋长国的聋人和重听人与智能个人助理Alexa互动

IF 0.7 Q4 REHABILITATION Technology and Disability Pub Date : 2020-01-01 DOI:10.3233/tad-200286
Nada Shahin, M. Watfa
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引用次数: 2

摘要

背景:自2014年以来,智能个人助理在全球范围内蓬勃发展,数百万用户可以通过语音与不同的云软件进行交互。不幸的是,聋人和重听人被排除在外,无法识别这些技术的可用性,尽管它们可能被用来使他们的日常生活更容易。目的:在本研究中,研究者研究了阿联酋聋人和听力障碍者在亚马逊Alexa的当前设置(点击Alexa辅助选项)中,除了手语作为输入法外,对Alexa的互动和感知。研究人员在技术接受模型的基础上进行了扩展,研究了对Alexa作为聋人和重听人的辅助技术的接受程度。此外,研究人员讨论了更合适的输入法和解决方案,使Alexa和其他智能个人助理更容易为聋哑人和听力障碍者使用。方法:本研究采用混合方法,通过对聋人和重听人的亲身实验、调查和访谈来收集原始数据。结果:研究人员发现,阿联酋的聋哑人和重听人认为手语结合现场翻译比亚马逊提供的辅助选项“Tap-to-Alexa”更好。研究人员还发现,除了将“点击alexa”翻译成不同的语言外,手语与现场翻译相结合是最合适的输入法,可以让聋哑人和听力障碍者使用该设备。最后,研究者提出了技术接受模型的修改,以适应聋人和重听人对Alexa感知的研究。结论:研究人员得出结论,聋人和听力障碍者从亚马逊Alexa和IPAs中获益最多的理想场景是将手语作为一种嵌入式输入法纳入设备,并提供现场翻译;这揭示了世界各地口译工作的重要性。此外,“点击alexa”必须翻译成不同的语言,以便更好地理解输入法。
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Deaf and hard of hearing in the United Arab Emirates interacting with Alexa, an intelligent personal assistant
BACKGROUND: Intelligent Personal Assistants have been booming around the world since 2014, allowing millions of users to interact with different cloud-based software via speech. Unfortunately, the Deaf and Hard of Hearing individuals have been left out without recognizable accessibility to such technologies, although it might be used to make their daily life routine easier. OBJECTIVE: In this research, the researcher studies the interaction and perception of Amazon’s Alexa among the Deaf and Hard of Hearing in the United Arab Emirates in its current set up (Tap-to-Alexa accessibility option) in addition to Sign Language as an input method. The researcher expands on the Technology Acceptance Model to study the acceptance of Alexa as an assistive technology for the Deaf and Hard of Hearing. Additionally, the researcher discusses more suitable input methods and solutions to allow Alexa, and other Intelligent Personal Assistants, be more accessible for the Deaf and Hard of Hearing. METHODS: The mixed method is used in this research in terms of collecting primary data through hands-on experiments, surveys, and interviews with the Deaf and Hard of Hearing participants. RESULTS: The researcher found that the Deaf and Hard of Hearing in the United Arab Emirates perceive that Sign Language combined with a Live interpreter is better than the accessibility option “Tap-to-Alexa”, which is a solution provided by Amazon. The researcher also found that Sign Language combined with a Live interpreter is the most suitable input method to make the device accessible for the Deaf and Hard of Hearing, in addition to translating the “Tap-to-Alexa” to different languages. Finally, the researcher proposes a modification to the Technology Acceptance Model to suit the research study of the Deaf and Hard of Hearing perception of Alexa. CONCLUSIONS: The researcher concludes that the ideal scenario for the Deaf and Hard of Hearing to interact and benefit the most from Amazon’s Alexa, and IPAs in general, is to include Sign Language as an embedded input method in the device and provide live interpreters; this sheds light on the importance of the interpreters’ jobs around the world. Additionally, “Tap-to-Alexa” must be translated into different languages for a better perception of the input method.
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来源期刊
Technology and Disability
Technology and Disability Medicine-Rehabilitation
CiteScore
1.40
自引率
20.00%
发文量
19
期刊介绍: Technology and Disability communicates knowledge about the field of assistive technology devices and services, within the context of the lives of end users - persons with disabilities and their family members. While the topics are technical in nature, the articles are written for broad comprehension despite the reader"s education or training. Technology and Disability"s contents cover research and development efforts, education and training programs, service and policy activities and consumer experiences. - The term Technology refers to assistive devices and services. - The term Disability refers to both permanent and temporary functional limitations experienced by people of any age within any circumstance.
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