Enterprise Information Portals: Efficacy in the Information Intensive Small to Medium Sized Business

The focus of this case study is a successful regional law firm (an information intensive enterprise) that integrates information technology to improve the timeliness and quality of their work product. The firm uses information technology as an efficient and productive tool allowing them more time to understand their clients needs and envision where their businesses will be tomorrow. Their information services professionals evaluate new technologies with an eye toward improving delivery of legal services: the goal is to build an atmosphere where complex business is handled with ease. In this case we explore the issues related to the implementation of an enterprise portal. The issues are both technological and behavioral.