无创治疗病房患者护理满意度分析

I. Malinowska-Lipień, T. Gabryś, Justyna Jasina, L. Płaszewska-Żywko
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摘要

导读:护理是影响医疗机构质量保障的重要因素。评估患者对护理的满意度的目的是收集采取成功行动所需的数据,以提高服务质量和制定医疗保健政策规则。研究目的:评价非侵入性治疗病房患者对护理的满意度。材料与方法:本研究采用无创治疗方案。采用纽卡斯尔护理满意度量表(NSNS-PL)测量护理满意度。该研究涵盖了101名年龄在21-79岁之间的患者。结果:研究组护理满意度平均得分67.12分(满分100分)。护理经验平均得分为70.87分,整体护理得分为81.52分。受访患者在无创治疗病房的总体住院时间平均得分为79.04分。在护理经验评估中显示出统计学上显著的差异,这取决于是否指定了一名特定的护士负责病房的护理(p = 0.0392)。结论:无创治疗病房患者护理评价最高的指标为护理综合评价和住院时间综合评价。评分最低的是对护理的满意度。社会人口因素与所评估的护理方面没有任何联系。
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Satisfaction with nursing care for patients treated in non-invasive treatment wards
Introduction: Nursing care is an important factor influencing the guarantee of quality in medical facilities. The aim of the assessment of patients’ satisfaction with care is to gather data necessary for undertaking successful actions so as to improve the service quality and create rules for healthcare policy. Aim of the study: Assessment of satisfaction with nursing care of patients treated in non-invasive treatment wards. Material and methods: The research was carried out in wards of non-invasive treatment profile. To measure the level of satisfaction with nursing care, the NSNS-PL (The Newcastle Satisfaction with Nursing Scale) was used. The research covered 101 patients aged 21-79 years. Results: Satisfaction with nursing care was evaluated in the researched group at 67.12 points on average out of a maximum of 100 available points. The average score for experience with nursing care was 70.87 points, and overall nursing care scored 81.52 points. The surveyed patients assessed their overall stay in the non-invasive treatment ward at 79.04 points on average. A statistically significant difference was shown in the assessment of experiences with nursing care, depending whether a particular nurse responsible for care in the ward was assigned ( p = 0.0392). Conclusions: The highest rated indicator of nursing care for patients treated in non-invasive treatment wards was the overall assessment of nursing care as well as overall assessment of the stay in the ward. The lowest rated was satisfaction with nursing care. Socio-demographic factors did not have any connection with the assessed aspects of care.
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