神经内科患者护理满意度评价

K. Wojtas, A. Kamińska, A. Kucharczyk
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摘要

导言:护理满意度评估是对护理方式、工具活动和表达善意和关怀的接触进行评估的结果。目的:探讨神经内科住院病人对护理的满意度。材料与方法:采用诊断调查法对克拉科夫第五军临床医院分院收治的81例患者进行调查。研究工具包括纽卡斯尔护理满意度量表和作者问卷。采用Statistica 10软件进行统计学分析,显著性水平采用p < 0.05。结果:护理经验平均得分为77.69分,护理满意度平均得分为83.67分。按受教育程度划分的护理经验得分(p = 0.03)、按工作活动和学习情况划分的护理经验得分(p = 0.00)、按婚姻状况划分的护理满意度得分(p = 0.02)均存在显著差异。护理经验和满意度与病房条件和护士行为之间存在相关性。护理经验和满意度得分与性别、受试者年龄和值班护士人数之间没有确定的关系。结论:护理满意度取决于与护士工作直接或间接相关的多种因素。了解患者对护理的满意度是非常重要的,以便采取措施消除降低满意度的因素。A.研究设计/计划•B.数据收集/录入•C.数据分析/统计•D.数据解释•E.稿件准备•F.文献分析/检索•G.资金募集
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Assessment of patients’ satisfaction level with nursing care in the department of neurology
Introduction: Assessment of satisfaction with nursing care is the result of evaluation of nursing manner, instrumental activities, and contact expressing kindness and care. Aim of the study: To assess patients’ satisfaction with nursing care during hospitalization in a neurology department. Material and methods: A diagnostic survey method was conducted among 81 patients treated in the 5 th Military Clinical Hospital with Polyclinic in Cracow. The research tools included the Newcastle Satisfaction with Nursing Scale and the author’s questionnaire. Statistical analysis was performed using Statistica 10 software, and the significance level was adopted as p < 0.05. Results: The mean nursing experience score was 77.69, and the mean nursing satisfaction score was 83.67. A significant difference in nursing experience score according to the respondents’ education ( p = 0.03), work activity and study ( p = 0.00), and a difference in satisfaction score according to marital status ( p = 0.02) were confirmed. There is a correlation between experiences and satisfaction with nursing care and conditions on the ward and nurses’ behaviour. There was no confirmed relationship between nursing experience and satisfaction scores and gender, the age of the subjects, and the number of nurses on duty. Conclusions: Satisfaction with care depends on various factors that are directly or indirectly related to the nurse’s job. Knowing the patients’ satisfaction with nursing care is extremely important in order to take measures aimed at eliminating factors that reduce such satisfaction. A. Study design/planning • B. Data collection/entry • C. Data analysis/statistics • D. Data interpretation • E. Preparation of manuscript • F. Literature analysis/search • G. Funds collection
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