Organization of volunteers in the healthcare system and the type of services provided by them during the COVID-19 pandemic

Background. In the event of accidents and disasters, the presence of volunteers, if not organized, can sometimes worsen the situation instead of improving it. Objectives. This research was aimed at the ways of organizing volunteers in the healthcare system during the COVID-19 pandemic in the southwest of Iran. Material and method. This questionnaire-based descriptive study was conducted on 140 volunteer health workers either active in providing services to COVID-19 patients or on the waiting list. The participants were selected using convenience sampling. They completed the information form, which was analyzed after collection using SPSS version 22. Results. The 140 volunteers' mean age was 32.5 with a standard deviation of 7.5. Of these volunteers, 62.1% had volunteered to serve since the first days of the outbreak. According to the participants of this study, the management of volunteers was spontaneous under the supervision of the official and state system, and the vast majority of them considered the official healthcare system's reception of volunteers as positive but saw the bureaucracy as a major obstacle to recruiting volunteers, especially nursing and midwifery graduates. Finally, the participants' motive for volunteering was found to be a sense of personal responsibility and human duty. Conclusions. Proper planning, organization and management of volunteers in an epidemic situation should be taken into account by healthcare officials in order to receive the highest efficiency in times of crises such as the COVID-19 pandemic.