How knowing others makes us more inclusive: Social identity inclusiveness mediates the effects of contact on out-group acceptance

Intergroup contact is repeatedly proven to lead to better intergroup attitudes. We sought to explore a new path through which this happens. We propose that contact can enhance inclusiveness of social identity, the recognition of common features needed to perceive someone as an in-group member even though not all characteristics are shared. This, in turn, leads to more favorable attitudes. We investigated this among young people from majority and minority ethnic groups from two Western Balkans countries with a recent history of conflict: Bosnia and Herzegovina and Serbia. The relation between the frequency and quality of contact and prejudice reduction was partially mediated by social identity inclusiveness. We discuss the opportunities and pitfalls related to constructing inclusive social identities in post-conflict societies, as well as the similarities and differences between minority and majority perspectives.