管理标准的解耦:决策者如何重新解释、重新协商和修改ISO 9001的采用

IF 4.5 Q1 MANAGEMENT Benchmarking-An International Journal Pub Date : 2023-07-05 DOI:10.1108/bij-06-2022-0355
Emil-Alexander Georgiev, Svetoslav Georgiev
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引用次数: 0

摘要

目的通过在国际标准的框架内分析制度化实践的微观效应,对脱钩的研究文献进行扩展。本研究调查了决策者所采用的具体非正式管理实践,以使组织在没有按照标准的原始设计和目的采用和遵循所有法规的情况下获得ISO 9001认证。在其研究框架的基础上,本文采用了新制度理论。该研究采用比较案例研究方法,并从保加利亚21个ISO 9001:2008认证组织的样本中提取数据。结果显示对ISO 9001标准正式要求的矛盾行为。这种行为是通过有针对性地不遵守有关最高管理层承诺的(某些)法规和程序,以及在组织内正式采用并被认证为符合标准的文件化信息来表达的。研究局限/启示本研究对未来的解耦、组织学习和标准化研究具有启示意义。就局限性而言,作者仅从保加利亚的微观角度考察了脱钩过程。不遵守国际标准,如iso9000,可能会表现出特定的地区或国家特征。实际意义本研究的结果鼓励国际标准组织通过考虑更灵活和自由的观点来响应先前修订iso9000和其他国际管理标准的正式结构的呼吁。与以往从宏观角度探讨解耦的研究不同,本研究侧重于如何在微观层面上减轻标准通用要求所施加的内部约束。也就是说,作者提供了具体的非正式管理实践的详细说明,管理人员(故意)采用这些管理实践,以便在没有充分整合国际标准(例如ISO 9001)所规定的正式标准的情况下获得认证。
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Decoupling of a management standard: how decision-makers reinterpret, renegotiate, and modify the adoption of ISO 9001
PurposeThe authors extend the literature on decoupling by analyzing the microlevel effects of institutionalized practices within the framework of international standards. This study investigates the specific informal management practices that decision-makers embrace in order for organizations to achieve ISO 9001 certification without all regulations being adopted and followed according to the standard's original design and purpose.Design/methodology/approachAs the basis for its research framework, this paper adopts the neo-institutional theory. The research employs the comparative case study method and draws its data from a sample of 21 ISO 9001:2008 certified organizations in Bulgaria.FindingsThe results show ambivalent behavior toward the ISO 9001 standard's formal requirements. This behavior is expressed through targeted noncompliance with (certain) regulations and procedures regarding top management commitment, as well as documented information which are formally adopted within the organization and certified as complying with the standard.Research limitations/implicationsThe study has implications for future research into decoupling, organizational learning, and standardization. In terms of limitations, the authors examined the process of decoupling from a micro perspective in Bulgaria only. Noncompliance with international standards such as the ISO 9000 may exhibit specific regional or national characteristics.Practical implicationsFindings from this research encourage the International Standards Organization to respond to previous calls for revising the formal structure of ISO 9000 and other international management standards by considering a more flexible and liberal point of view.Originality/valueAs opposed to previous studies which have explored decoupling from a macro perspective, this study focuses on how the internal constraints imposed by the standard's universal requirements are being mitigated at a micro level. That is, the authors provide a detailed account of the specific informal management practices which managers (deliberately) adopt in order to achieve certification without fully integrating the formal criteria imposed by international standards (e.g. ISO 9001).
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来源期刊
CiteScore
10.40
自引率
16.10%
发文量
154
期刊介绍: Benchmarking is big news for companies committed to total quality programmes. Its enthusiastic reception by many prominent business figures has created high levels of interest in a technique which promises big rewards for co-operating partners. Yet, like total quality itself, it must be understood in its proper context, and implemented single mindedly if it is to be effective - this journal helps companies to decide if benchmarking is right for them, and shows them how to go about it successfully.
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