服务集成在电子政务实施中的重要性

As'ad As'ad, Babak Khazaei, Babak Akhgar, Ja'far Alqatawna
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引用次数: 11

摘要

服务集成是影响约旦和世界各地电子政务实施的最关键问题之一。通过“一站式门户”向公民、企业和所有参与电子政务的其他利益相关者提供综合服务,被认为是政府提高服务效率和效益的大好机会。本文旨在为理解服务集成在电子政务实施中的重要性提供一般背景和理论基础。为了实现这一目标,我们对电子政务,特别是服务整合问题进行了全面的文献综述。本文对该课题的主要概念、定义、目标、利益、挑战、解释和分析基础进行了新的阐述。在综合文献综述的基础上,本文提出了一个模型,阐明了服务集成在电子政务实施中的重要性。
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Importance of service integration in e-government implementations
Service integration is one of the most critical issues affecting e-government implementations in Jordan and all over the world. Providing integrated services to citizens, businesses, and all other stakeholders involved in e-government at "one stop portal" is considered to be a big opportunity for governments to improve their services' efficiency and effectiveness. This paper aims to provide a general background and theoretical foundation towards understanding the importance of service integration in e-government implementations. To achieve this aim, a comprehensive literature review of e-government, in general, and service integration issue in particular, has been conducted. The paper has shed a new light on the main concepts, definitions, objectives, benefits, challenges, explanations and analytical bases for the topic. As a result of the comprehensive literature review included, a model that clarifies the importance of service integration in e-government implementations is proposed.
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