User interface design of voice controlled consumer electronics

Today speech recognition of a small vocabulary can be realized so cost-effectively that the technology can penetrate into consumer electronics. But, as first applications that failed on the market show, it is by no means obvious how to incorporate voice control in a user interface. This paper addresses the issue of how to design a voice control so that the user perceives it as a benefit. User interface guidelines that are adapted or specific to voice control are presented. Then the process of designing a voice control in the user-centred approach is described. By means of two examples, the car stereo and telephone answering machine, it is shown how this is turned into practice.