客户从商业辅导中退出

IF 0.9 Q4 PSYCHOLOGY, APPLIED Consulting Psychology Journal-Practice and Research Pub Date : 2018-09-01 DOI:10.1037/cpb0000112
C. Schermuly
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引用次数: 13

摘要

尽管客户退出对客户、教练、组织和教练研究的有效性都有影响,但对商业教练中客户退出的研究却很少。在本文中,开发并证明了客户退出的概念和定义。客户退出被定义为在所有辅导课程和目标达到之前,客户提前终止辅导。这种概念化使作者能够在连续的两项研究中系统地探索这一新的结构。这些研究主要从教练员的角度研究客户退出的发生率和原因。这两项研究都表明,教练在商业辅导中经常遇到辍学的情况。四个变量似乎对客户退出特别重要:客户的改变动机,教练与客户之间的关系质量,客户的神经质,以及在指导过程中对客户的不良影响。根据研究结果,在测量和沟通教练结果的有效性时,辍学者应该受到更多的关注。
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Client Dropout From Business Coaching
Research on client dropout in business coaching is scarce even though dropouts can have consequences for clients, coaches, organizations, and the validity of coaching research. In this article, a conceptualization and definition of client dropout are developed and justified. Client dropout is defined as the early termination of coaching by a client before all coaching sessions and goals are reached. This conceptualization has enabled the author to systematically explore this new construct in two consecutive studies. These studies focused on the prevalence and causes of client dropouts from the perspective of the coaches. Both studies showed that coaches are regularly confronted with dropouts in business coaching. Four variables seem to be especially important for client dropout: change motivation of the clients, relationship quality between coaches and clients, neuroticism of the clients, and unwanted side effects of coaching for clients that occur during the coaching process. According to the results of the studies, dropouts should receive more attention when the efficacy of coaching results are measured and communicated.
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来源期刊
CiteScore
2.50
自引率
9.10%
发文量
22
期刊介绍: Consulting Psychology Journal: Practice and Research serves as a forum for anyone working in the area of consultation. The journal publishes theoretical and conceptual articles, original research, and in-depth reviews with respect to consultation and its practice. The journal also publishes case studies demonstrating the application of innovative consultation methods and strategies on critical or often overlooked issues with unusual features that would be of general interest to other consultants. Special issues have focused on such current topics as organizational change, executive coaching, and the consultant as an expert witness.
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