Readiness for Digital Reference Services: A Survey of Libraries in Ibadan Metropolis, Nigeria

Abstract The advent of information and communication technology has brought about sweeping changes in the way library and information services including reference services are being delivered. The focus now is to meet information users at their point of need. Digital reference service (DRS) is being embraced by libraries globally. However, providing DRS requires a combination of facilities, policies, and human resources. This study therefore examines the readiness for DRS in selected libraries in Ibadan. The research design employed for this study is the descriptive survey design. The sample for this study includes 45 librarians from 15 selected libraries in Ibadan. The instrument used was a questionnaire. The data were analyzed using simple frequency distribution and percentage on Statistical Package for the Social Sciences (SPSS). The finding of the study revealed that, despite being open to the idea, most libraries in Ibadan have not key-in into DRS s due to various factors ranging from inadequate facilities to lack of skilled personnel.