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摘要

2019冠状病毒病(COVID-19)大流行和对透明度日益增长的需求凸显了在社交媒体上进行可持续发展宣传以促进利益攸关方更深入参与的重要性。虽然致力于三重底线(TBL)的企业B型企业(B Corps)可以作为可持续发展的催化剂,但人们对它们在危机期间如何在社交媒体上沟通知之甚少。因此,我们研究了B型企业的社交媒体传播,以:(1)确定突出的话题和主题,(2)分析这些主题如何与TBL保持一致,以及(3)根据行业基准评估社交媒体的表现。我们关注的是美国的服装、鞋类和配饰(AFA)行业,并选择了以危机沟通著称的Twitter平台。使用定性方法,我们发现了四个主题和21个潜在主题。与社会/环境问题和COVID-19相关的话题占主导地位,其次是产品/品牌促销。从TBL角度进一步对具体主题和案例进行分类表明,总体而言,AFA部门的B型企业利用各种方法来促进每个TBL维度之间的平衡。最后,尽管B型企业整体上超过了Twitter行业的一些基准,但在个人层面上,大多数品牌在建立更强大的社区和促进TBL三大支柱之间的协同作用方面仍有改进的空间。
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The COVID-19 pandemic and rising demand for transparency has heightened the importance of sustainability communications on social media to generate deeper stakeholder engagement. Although B Corporations (B Corps), businesses committed to the triple bottom line (TBL), could serve as a catalyst for sustainable development, little is known about how they communicate on social media during a crisis. Therefore, we examined social media communications of B Corps to (1) identify salient topics and themes, (2) analyze how these themes align with the TBL, and (3) evaluate social media performance against industry benchmarks. We focused on the apparel, footwear, and accessories (AFA) sectors in the U.S. and chose Twitter, a platform known for crisis communication. Using a qualitative method, we found four topics and 21 underlying themes. Topics related to social/environmental issues and COVID-19 were most dominant, followed by product/brand promotions. Further classification of specific themes and cases from a TBL perspective demonstrated that, overall, B Corps in the AFA sectors leveraged various approaches to promote balance between each TBL dimension. Lastly, although collectively B Corps exceeded some of the Twitter industry benchmarks, at an individual level, most brands had room for improvement to build a stronger community and promote synergy among the three pillars of the TBL.
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