服务型领导与工作绩效:来自约旦航空公司的证据

IF 0.7 Q4 BUSINESS International Journal of Business and Society Pub Date : 2023-04-07 DOI:10.33736/ijbs.5632.2023

Yahia S. Bani Melhem, Raed I. Ababneh, Hadeel Bassam Alsukkar

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引用次数: 1

摘要

本研究探讨了服务型领导(SL)对约旦航空公司服务员工工作绩效的影响。一个方便的样本(201)名员工回答了自我管理问卷。采用结构方程模型/AMOS进行统计分析。结果显示，SL对工作绩效的总体正向影响(r方= 0.44)。受访者适度认同他们的领导正在展示和实践SL风格。受访者评价他们的表现水平为中等。语言学习的子维度对工作绩效的影响存在差异。SL的社区子维度概念化和创造价值对工作绩效没有影响。服务型领导是提高员工绩效的关键因素，这反过来又会提高为客户提供的服务质量。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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SERVANT LEADERSHIP AND JOB PERFORMANCE: EVIDENCE FROM AIRLINE COMPANIES IN JORDAN

This study explores the impact of servant leadership (SL) on job performance among service employees in Jordanian airline companies. A convenient sample of (201) employees answered the self-administrated questionnaire. Structural Equation Model/AMOS was applied for statistical analysis. Results revealed a positive aggregate impact of SL on job performance (R-square = 0.44). Respondents showed moderate agreement that their leaders are exhibiting and practicing the SL style. Respondents assessed their performance level as moderate. The impact of sub-dimensions of SL revealed variation in impact on job performance. Conceptualization and creating value for the community sub-dimensions of SL did not show any impact on job performance. Servant leadership is a crucial element in enhancing the performance of employees, which in turn would improve the quality of services provided to customers.

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来源期刊

International Journal of Business and Society BUSINESS-

CiteScore

1.80

自引率

10.00%

发文量

期刊介绍： International Journal of Business and Society (IJBS) is an international scholarly journal devoted in publishing high-quality papers using multidisciplinary approaches with a strong emphasis on business, economics and finance. It is a triannual journal published in April, August and December and all articles submitted are in English. Our uniqueness focus on the impact of ever-changing world towards the society based on our niche area of research. IJBS follows a double-blind peer-review process, whereby authors do not know reviewers and vice versa. The journal intends to serve as an outlet with strong theoretical and empirical research and the papers submitted to IJBS should not have been published or be under consideration for publication elsewhere.