Quality Circles: An Approach to Determine the Job Satisfaction of Construction Employees

ABSTRACT Teamwork and participatory management techniques, such as quality circles (QCs), have positive impacts on employee JS. Nevertheless, literature has ignored the use of QCs to enhance JS in the construction industry. Thus, this study aimed to explore the influence of QCs on the JS of employees working in the construction industry in Sri Lanka. The exploratory nature of the study required data collection through semi-structured interviews, conducted in two rounds. The collected data were analyzed using code-based content analysis. The interviewees selected using purposive sampling, were holding managerial positions in construction organizations. The symptoms and causes of poor employee JS in the construction industry were identified; the QC objectives that can address poor employee JS were also analyzed. The study findings indicated that QCs are effective in enhancing the JS of construction employees.