{"title":"服务工程:用于评价产品满意度的服务CAD系统","authors":"T. Arai, Y. Shimomura, T. Hara, Yohei Yoshimitsu","doi":"10.1109/CEC-EEE.2007.88","DOIUrl":null,"url":null,"abstract":"Service attracts more attention as manufacturing industries shifts from \"product sellers\" toward \"service providers.\" A novel engineering discipline seems essential to evaluate products by customers' satisfaction. Service engineering has been proposed since 2002, where both services and products are represented by functions and attributes. This paper describes a novel model of service, the evaluation method and its CAD system.","PeriodicalId":58336,"journal":{"name":"电子商务评论","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2007-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":"{\"title\":\"Service Engineering: a CAD system of service to evaluate satisfaction of products\",\"authors\":\"T. Arai, Y. Shimomura, T. Hara, Yohei Yoshimitsu\",\"doi\":\"10.1109/CEC-EEE.2007.88\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Service attracts more attention as manufacturing industries shifts from \\\"product sellers\\\" toward \\\"service providers.\\\" A novel engineering discipline seems essential to evaluate products by customers' satisfaction. Service engineering has been proposed since 2002, where both services and products are represented by functions and attributes. This paper describes a novel model of service, the evaluation method and its CAD system.\",\"PeriodicalId\":58336,\"journal\":{\"name\":\"电子商务评论\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2007-07-23\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"5\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"电子商务评论\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1109/CEC-EEE.2007.88\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"电子商务评论","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1109/CEC-EEE.2007.88","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Service Engineering: a CAD system of service to evaluate satisfaction of products
Service attracts more attention as manufacturing industries shifts from "product sellers" toward "service providers." A novel engineering discipline seems essential to evaluate products by customers' satisfaction. Service engineering has been proposed since 2002, where both services and products are represented by functions and attributes. This paper describes a novel model of service, the evaluation method and its CAD system.
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