通过客户参与、需求风险和知识集成共同创造组织绩效和项目成功:多研究证据

IF 4.5 Q1 MANAGEMENT Benchmarking-An International Journal Pub Date : 2023-07-14 DOI:10.1108/bij-10-2022-0632
Marya Tabassum, Muhammad Mustafa Raziq, J. Rice, F. Borini, Anees Wajid
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引用次数: 0

摘要

作者从共同创造的角度出发,整合了基于知识和基于资源的视角,考察了客户参与在组织绩效和项目成功中的作用。作者还研究了在不确定环境下,知识整合的中介作用和需求风险对这些关系的调节作用。设计/方法/方法作者进行了两项研究。第一项研究是在2018年进行的,作者利用了150名信息技术(IT)部门员工的调查数据,研究了知识整合在客户参与与组织绩效和项目成功之间的关系中的中介作用。在2020年进行的第二项研究中,作者利用了来自92名IT和电信部门员工的数据,并检查了需求风险在客户参与和知识整合之间的关系中的调节作用。研究2是在COVID-19大流行期间进行的,当时员工主要在家工作,对风险和范围和系统要求的不确定性更为敏感。这两项研究都是基于调查,并使用结构方程模型进行分析。研究发现:在共同创造过程中,知识整合正向中介客户参与与组织绩效和项目成功之间的关系。当需求风险较高时,客户参与与知识整合的关系较弱。原创性/价值作者表明,整合客户知识对项目成功和组织绩效至关重要。通过识别风险不确定性和环境偶然性,作者强调了客户参与对知识集成、组织绩效和项目成功的约束。作者根据项目组在两个时期(正常时期和大流行时期)获得的调查数据提供了一些关键的研究结果。
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Co-creating organizational performance and project success through customer participation, requirement risk and knowledge integration: a multi-study evidence
PurposeTaking a co-creation perspective and integrating knowledge-based and resource-based perspectives, the authors examine the role of customer participation in organizational performance and project success. The authors also investigate the mediating role of knowledge integration and the moderating role of requirement risk for these relationships in uncertain contexts.Design/methodology/approachThe authors undertook two studies. The first study was carried out in 2018 in which the authors drew on survey data from 150 information technology (IT) sector employees and examined the mediating role of knowledge integration in the relationship of customer participation with organizational performance and project success. In the second study undertaken in 2020, the authors drew on data from 92 IT and telecom sector employees and examined the moderating role of requirement risk in the relationship between customer participation and knowledge integration. Study 2 was conducted during the COVID-19 pandemic when employees were largely working from home and were more sensitive to risks and uncertainty about the scope and system requirements. Both studies were survey-based, and analysis was carried out using structural equation modeling.FindingsThe authors’ two-study examination indicated that knowledge integration positively mediates the relationship of customer participation with organizational performance and project success during the co-creation process. Furthermore, the authors demonstrate that when requirement risks are high, customer participation relationship with knowledge integration is weaker.Originality/valueThe authors show that integrating customer knowledge is critical to project success and organizational performance. By identifying risk uncertainties and environmental contingencies, the authors highlight the constraints of customer participation for knowledge integration, organizational performance and project success. The authors provide some key study findings based on survey data obtained from project teams during two periods (normal and pandemic).
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来源期刊
CiteScore
10.40
自引率
16.10%
发文量
154
期刊介绍: Benchmarking is big news for companies committed to total quality programmes. Its enthusiastic reception by many prominent business figures has created high levels of interest in a technique which promises big rewards for co-operating partners. Yet, like total quality itself, it must be understood in its proper context, and implemented single mindedly if it is to be effective - this journal helps companies to decide if benchmarking is right for them, and shows them how to go about it successfully.
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