Analysis of User Perception regarding the Mobile Healthcare Application of a Public Health Center using Big Data

PURPOSE This study aimed to investigate user perceptions regarding the mobile healthcare application of public health centers by using big data. METHODS The study data included 1,089 users’ reviews (from September 27, 2016 to December 23, 2021), which were analyzed using Python, Textom, KrKwic, UCINET 6, and the Net-draw program. RESULTS First, the evaluation of the application showed a higher number of “Good” responses (677 times) compared to “Bad” (329 times) and “Normal” responses (83 times). Second, network structures related to “Good” were “Like,” “Health care,” “Help,” “A sense of purpose,” “Grateful,” “Diet management,” “Exercise management,” “Easy,” “Recommendation,” “Satisfaction,” “Diet,” “Useful,” and so on. Third, network structures related to “Bad” were “Execution error,” “Request improvement,” “Question,” “Slow speed,” “Interlocking error,” “Lack of food type,” “Login error,” “Inconvenience,” “Delete and reinstall,” “Update error,” “Irritation,” “Connection error,” “Problem occurred,” “Direct input request,” “Not available,” “Waste of stars,” “Lack of function,” “Not enough,” “Stuffy,” “Lack of exercise,” and so on. Fourth, as a result of structural equivalence analysis, four clusters appeared: cluster 1 (negative function), cluster 2 (negative emotion), cluster 3 (positive function), and cluster 4 (positive emotion). CONCLUSIONS It is necessary to respond quickly in order to reflect on the users’ reviews, and active efforts are required to improve the program quality so that users can use it conveniently.