需要实施的减轻压力需要的后续措施来自focus集团的健康专家/降低工作压力措施访谈以及对健康专业人士的重点访谈

Christopher Golz, Fabienne Josefine Renggli, C. Gurtner, K. Peter
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引用次数: 0

摘要

压力和不良的工作条件会影响卫生专业人员的健康和满意度。到目前为止,在制定解决办法时还没有充分考虑到工作人员的观点。目的是收集保健专业人员的愿望和建议,从他们的角度来看,这些愿望和建议有助于改善工作状况。方法采用知识图谱法和演绎法对卫生专业人员(护士、助产士、医疗技术治疗专业人员和医生)进行半结构化焦点小组访谈。结果2018年6月至11月期间,来自瑞士急症医院、精神病院、疗养院和门诊服务的128名卫生专业人员参加了共24次焦点小组访谈。他们表示有必要将愿望纳入工作人员的日程安排,并在早期阶段解决假期规划问题。其他建议是能够利用进一步的培训机会,生活在积极的反馈和错误文化中,以及建立明确的角色和任务分工。结论受访医护人员对如何减少工作量有明确的想法。在一般情况下以及在领导和管理方面都非常需要采取行动。
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Measures to reduce stress in the workplace – results from focus group interviews with health professionals / Maßnahmen zur Reduktion von Stress am Arbeitsplatz – Resultate aus Fokusgruppeninterviews mit Gesundheitsfachpersonen
Abstract Introduction Stress and poor working conditions can affect the health and satisfaction of health professionals. Until now, the perspective of the staff has not been sufficiently considered in the development of solutions. The aim was to capture the wishes and recommendations of health professionals that could contribute to an improvement of the work situation from their perspective. Method Semistructured focus group interviews with health professionals (nurses, midwifes, medical-technical-therapeutic professions and physicians) were conducted and analyzed using knowledge mapping and a deductive approach. Results Between June and November 2018, 128 health professionals from Swiss acute hospitals, psychiatric hospitals, nursing homes, and outpatient services participated in a total of 24 focus group interviews. They expressed the need to incorporate wishes into staff scheduling and to address vacation planning at an early stage. Other suggestions were to be able to take advantage of further training opportunities and to live a positive feedback and error culture, as well as to establish a clear division of roles and tasks. Conclusions The healthcare staff interviewed showed clear ideas about what should be improved to reduce workload. There is a great need for action in the general conditions as well as in leadership and management.
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