Text-based question routing for question answering communities via deep learning

Online Communities for Question Answering (CQA) such as Quora and Stack Overflow face the challenge of providing sufficient answers for the questions asked by users. The exponential growing rate of the unanswered questions compromises the effectiveness of the CQA frameworks as knowledge sharing platforms. The main reason for this issue is the inefficient routing of the questions to the potential answerers, who are the field experts and interested users. This paper proposes the deep-learning-based technique QR-DSSM to increase the accuracy of the question routing process. This technique uses deep semantic similarity model (DSSM) to extract semantic similarity features using deep neural networks and use the features to rank users' profiles. QR-DSSM maps the asked questions and the profiles of the users into a latent semantic space where the ability to answer is measured using the cosine similarity between the questions and the profiles of the users. QR-DSSM experiments outperformed the baseline models such as LDA, SVM, and Rank-SVM techniques and achieved an MRR score of 0.1737.