Validation of Antecedents of ERP Success in Indian Higher Educational Institutes

Educational institutes are started adopting Enterprise Resource Planning (ERP) systems to manage their resources. Despite such huge amounts being spent on ERPs, recent industry reports and academic studies have indicated that many adopting Higher Educational Institutes (HEI) have come to realize that the deployments of such systems were not as effective as expected. In spite of implementation of ERP in HEI, ERP usage is very limited. The main objective of the study was to identify the factors influencing ERP usage in Indian higher educational institutes. The conceptual framework of this study is based on DeLone & McLean ERP success model. Organizational factors are integrated with the technological factors of the DeLone and McLean ERP Success model for the study and was tested empirically using questionnaire as a survey instrument. Primary data was collected from 205 Indian higher educational institutes of pan India. Total 346 respondents participated in the study. Technological factor “ease of use” and organizational factor “top management support” are found to be most reliable measures for measuring ERP success in higher educational institutes. Other technological and organizational factors are also found to be suitable for measuring ERP success in higher educational institutes. Identification of factors for measuring ERP success in Indian higher educational institutes is the unique contribution of this study.